FTC Issues Warning After Marriott Data Breach

In late 2018, the Federal Trade Commission (FTC) issued a stark warning about a massive data breach at a Marriott chain that exposed the records of 500 million people.

The latest major corporate breach reinforces the need for companies to invest in multilayered security protocols that protect networks, devices and users.

What Happened at Marriott?

Marriott International reported that a breach of its Starwood guest reservation system exposed personal information on millions of people, Hackers gained access to highly sensitive data, including names, physical addresses, email addresses, phone numbers, gender, and loyalty program data. Among the most potentially damaging information taken were passport numbers, dates of birth and payment card numbers and expiration dates. While the payment card data was encrypted, the company did not know if the hackers had also stolen the technology needed to decrypt that information.

The breach began in 2014 and could affect anyone who made a reservation on or before September 10, 2018, at any of the Starwood brands, which comprise Le Meridien Hotels and Resorts, Sheraton Hotels and Resorts, St. Regis, W Hotels and Westin Hotels and Resorts.

How Did Marriott and the FTC Respond?

Marriott sent an email to warn those who may have been affected by the breach. However, the company ran into some criticism in its response, too.

The emails came from a third party and not the chain itself. The domain, email-marriott.com, doesn’t load or have an HTTPS identifying the certificate. That could lead other hackers to spoof the email and pretend they’re Marriott, duping consumers out of more personal information.

The company has offered a year’s worth of free internet site monitoring that generates an alert if evidence of a consumer’s personal information is found. However, the service is not available in all countries. U.S. consumers also can obtain free fraud consulting and reimbursement coverage.

The FTC encouraged consumers to check their credit reports and credit card statements for accounts or activity that’s not recognized. The agency also suggested placing a fraud alert or freeze on their credit reports.

What Can Companies Do To Prevent These Issues?

To ensure that your systems and networks are protected adequately from such intrusions, it’s wise to invest in a comprehensive assessment of your existing security defenses. An experienced IT services provider can assist with this assessment and recommend improvements to shore up areas that are lacking.

Today’s companies need a blanket of protections on several levels, including:

• Network Perimeters. Advanced firewalls block your network’s perimeter and issue alerts when suspicious activity is detected. With 24/7 automated monitoring in place, companies can be confident that unusual behavior is identified, contained and addressed before significant harm can be done.
• Devices. Every device on your network needs to be protected with advanced anti-virus, anti-spam and anti-phishing detection systems. These applications should run continuously in the background and be updated automatically to address emergent threats. By quarantining suspicious emails, these tools help prevent users from unwittingly providing access to bad actors.
• Authentication. Companies are increasingly using multi-factor authentication protocols to safeguard access. Multi-factor authentication, for example, may involve completing additional steps after entering a password, such as typing in a code texted to a registered mobile device or clicking on an email link. While these protections may be a minor annoyance to some users, if a device is stolen or lost, the procedures can keep access protected.
• Cloud Backups. Storing data and applications in the cloud helps keep your critical information protected. Cloud providers and managed IT services companies use both digital and physical safeguards to make sure that data is encrypted and accessible in a moment of need.
• Business Continuity. When a natural disaster or hack occurs, your operations can be offline for days or weeks unless you’ve planned ahead. Business continuity planning allows your company to develop the protocols and procedures that will be deployed during and after a disaster. This planning involves identifying the people and responsibilities to manage these events, developing risk assessments, testing the responses and making adjustments as necessary.

This broad approach to security helps minimize the likelihood of a Marriott-level incident damaging your company’s business and reputation.

Anthony Buonaspina, BSEE, BSCS,CPACC

Anthony has been in the MSP business since before the acronym existed. Managed IT once started as break-fix solutions and some light phone support.

Since then, he has seen the industry flourish into a landscape of platforms, cloud servers, software tools and AI . Tailoring network configurations and software stacks to the specific needs of each business.

In his current role, he focuses on proactive planning, ensuring clients can avoid potential issues altogether. This involves meticulous planning for enhanced business continuity, allowing swift resolution of any unforeseen challenges. What initially began as addressing "fires" through break-fix solutions has evolved into a proactive approach, ensuring that such issues are prevented from arising in the first place.