Break/Fix services only hire the assistance of a professional when something in the system is broken. A technician will arrive to your location to determine and fix the issue at hand.
Pros of Break/Fix Services:
No monthly services fees.
Leaves room for an internal employee to fix minor issues.
Cons of Break/Fix It Services:
The IT specialist may not have a history with your system and may take longer to find and fix the problem.
Your Break/Fix provider has no incentive to implement stable fixes, as they make money every time you call them to fix a problem.
Your Break/Fix It provider has little incentive to make fixes quickly, since they make more money the more slowly they work.
If you have the same problem repeatedly, you’re billed separately every time.
Overall costs are less predictable, as they vary with project time and equipment used. This makes budgeting much more difficult for Break/Fix models.
Anthony has been in the MSP business since before the acronym existed. Managed IT once started as break-fix solutions and some light phone support.
Since then, he has seen the industry flourish into a landscape of platforms, cloud servers, software tools and AI . Tailoring network configurations and software stacks to the specific needs of each business.
In his current role, he focuses on proactive planning, ensuring clients can avoid potential issues altogether. This involves meticulous planning for enhanced business continuity, allowing swift resolution of any unforeseen challenges. What initially began as addressing "fires" through break-fix solutions has evolved into a proactive approach, ensuring that such issues are prevented from arising in the first place.
