Why Is Building Relationships of Trust Essential for a Successful IT Support Strategy?

The Sole Objective of a Business is to Nurture Trust.

Whether it be through customer satisfaction, marketing strategies, or open communications between a business and its clients, everything is – and should be – geared to earn trust.

Why?

Your business hopes that one day the other business leader will see your company and equate it with a trustworthy institution that they can come to with their business.

We’ve made it our mission to do everything possible to gain your trust and, in return, help you achieve the same with your clients.

Perhaps more than any other aspect of a business, an IT system – and the support of that system – is where trust is built or broken.

Say your internal network goes down. All daily operations are halted with no support of any kind, leaving your clients in the dark.

Under normal circumstances, you would call IT support.

But if they don’t answer their phones...

If they don’t show up when they tell you they will…

What then?

Trust is broken between you and your IT support team.

Worse than that, trust is broken between you and your clients because of missed deadlines and blocked communications resulting from the IT support delay.

That’s why it is essential that every purpose-driven business keep trust as a core value and be able to have total faith in their partners.

How Does Your IT Support Team Earn Your Trust?

Like all great things, trust is earned over time.

LI Tech understands that trust is slowly nurtured and cannot be bought or forced in any way. That’s why we take it step-by-step – gaining your trust every single day by delivering secure, reliable IT environments.

We believe that our clients aren’t just numbers on a paper but actual people with business needs that keep changing with time. Each client has their own requirements of us and we listen.

We want to make that human connection, to understand what you go through and then provide personalized IT services to help you meet organizational and professional objectives.

• Increased sales
• Early ownership transition and retirement
• Better clients
• Spend more time with family
• More profitability
• Stick to a expenses budget – including technology and IT support
• Increased company morale
• Business processes that flow effortlessly – powered by technology that consistently “just works right”
• Improved shareholder value
• Better ROI

These Are Our Four Steps to Building Trust with Our IT Services Clients on Long Island

1. Clarity – We tend to be as open about our mistakes as possible. LI Tech Advisors believes that only after acknowledging our downfalls can we rise to the top.
2. Reliability & Dependability – When LI Tech Advisors commits to something, we see it to the end.
3. Sincerity – We are true to our word. Our business objectives are completely aligned with the promises we make to our clients.
4. Transparency – Being in the dark is never good for any of the involved parties. LI Tech Advisors prides itself for being completely open about its ventures and informs clients of any new developments that may affect them in any way.

Anthony Buonaspina, BSEE, BSCS,CPACC

Anthony has been in the MSP business since before the acronym existed. Managed IT once started as break-fix solutions and some light phone support.

Since then, he has seen the industry flourish into a landscape of platforms, cloud servers, software tools and AI . Tailoring network configurations and software stacks to the specific needs of each business.

In his current role, he focuses on proactive planning, ensuring clients can avoid potential issues altogether. This involves meticulous planning for enhanced business continuity, allowing swift resolution of any unforeseen challenges. What initially began as addressing "fires" through break-fix solutions has evolved into a proactive approach, ensuring that such issues are prevented from arising in the first place.